Outage in Abnormal Security

EMEA Data Center Degraded Performance

Resolved Minor
September 17, 2024 - Started 3 months ago - Lasted about 2 hours
Official incident page

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Outage Details

What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in the EU (Azure) Data Centre. During the affected timeframe, partial customer base would have seen message detection and remediation issues, resulting in a delay in scanning. Affected Services: Inbound Email Protection Severity Level: Major Geography: EMEA-based customers (partial customer base - Azure Data Centre) Incident Start Time: September 16, 2024, 5:00 PM UTC Incident Resolution Time: September 17, 2024, 1:00 PM UTC What We're Doing: Our engineering team has resolved the issue, and emails are now being remediated as usual. We have started reprocessing all impacted emails. We will provide an update once reprocessing is completed. A full Root Cause Analysis will be completed and available upon request by contacting Support. Next Update: We will provide an update once we can share an ETA on processing completion time Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/17/2024 04:53PM

What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in the EU (Azure) Data Centre. During the affected timeframe, a partial customer base would have seen message detection and remediation issues, resulting in a delay in scanning.


Affected Services: Inbound Email Protection


Severity Level: Major


Geography: EMEA-based customers (partial customer base - Azure Data Centre)


Incident Start Time: September 16, 2024, 5:00 PM UTC
Incident Resolution Time: September 17, 2024, 1:00 PM UTC


What We're Doing: We completed reprocessing all impacted emails. A full Root Cause Analysis will be completed and available upon request by contacting Support.

Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.

INVESTIGATING 3 months ago - at 09/17/2024 02:45PM

What Happened: On September 16, 2024, at around 5:00 pm UTC, Abnormal experienced a degradation in performance in the EU (Azure) Data Centre. During the affected timeframe, partial customer base would have seen message detection and remediation issues, resulting in a delay in scanning.


Affected Services: Inbound Email Protection


Severity Level: Major


Geography: EMEA-based customers (partial customer base - Azure Data Centre)


Incident Start Time: September 16, 2024, 5:00 PM UTC
Incident Resolution Time: September 17, 2024, 1:00 PM UTC


What We're Doing: Our engineering team has resolved the issue, and emails are now being remediated as usual. We have started reprocessing all impacted emails. We will provide an update once reprocessing is completed. A full Root Cause Analysis will be completed and available upon request by contacting Support.


Next Update: We will provide an update once we can share an ETA on processing completion time


Questions?: For any immediate concerns, please contact us at support@abnormalsecurity.com.

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