Outage in Abnormal Security
AI Security Mailbox Report Processing Disruption
Resolved MajorIncident Report
Summary AI Generated
Abnormal Security experienced a disruption in AI Security Mailbox report processing from approximately 16:00 UTC to 23:50 UTC on March 26, 2026, affecting US and EU customers who were unable to process new security reports. Engineers deployed a fix at 23:50 UTC to restore real-time processing and began reprocessing any reports submitted during the outage window. The incident lasted approximately 7 hours and 50 minutes, with full recovery expected within hours of the fix deployment.
Starting at approximately 16:00 UTC on March 26, 2026, Abnormal began experiencing an issue with AI Security Mailbox report processing. US and EU customers may experience failures in the processing of new reports submitted to AI Security Mailbox. Abnormal engineering is actively investigating and working to restore full functionality.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 03/27/2026 12:14AM
Between approximately 16:00 UTC and 23:50 UTC on March 26, 2026, Abnormal experienced a service disruption impacting AI Security Mailbox report processing for US and EU customers. During this time, new reports submitted to AI Security Mailbox may not have been processed as expected. Abnormal engineers deployed a fix at 23:50 UTC and confirmed that services are now processing in real time. Any reports submitted during the impacted window are currently being reprocessed and are expected to be fully completed within the next few hours. If you experience any further issues, please reach out to the Abnormal support team at support@abnormalsecurity.com.
IDENTIFIED
6 days ago - at 03/26/2026 11:03PM
Starting at approximately 16:00 UTC on March 26, 2026, Abnormal began experiencing an issue with AI Security Mailbox report processing. US and EU customers may experience failures in the processing of new reports submitted to AI Security Mailbox. Abnormal engineering is actively investigating and working to restore full functionality.
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