Outage in Abnormal Security
Customer Support Portal Access Disruption
Resolved MajorIncident Report
Summary AI Generated
Starting at approximately 19:00 UTC on April 8, 2026, customers experienced intermittent or complete inability to access Abnormal Security's Customer Support Portal, with issues affecting both login attempts and portal navigation. The disruption lasted 1.8 hours until the engineering team identified and resolved the underlying cause. Full portal access was restored by 16:40 UTC on April 9, 2026, allowing customers to successfully log in again.
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.
Components affected
Abnormal Security Customer Support PortalTrusted by 1000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 04/09/2026 05:05PM
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal received reports of customers being unable to access the Customer Support Portal. Some customers experienced intermittent or complete inaccessibility when attempting to log in or navigate the Portal. The Abnormal engineering team identified and resolved the underlying cause. As of 16:40 UTC on April 9, 2026, Customer Support Portal access has been fully restored and customers are able to successfully log in.
INVESTIGATING
3 days ago - at 04/09/2026 03:15PM
Starting at approximately 19:00 UTC on April 8, 2026, Abnormal began receiving reports of customers being unable to access the Customer Support Portal. Some customers may experience intermittent or complete inaccessibility when attempting to log in or navigate the Customer Support Portal. The Abnormal engineering team is actively investigating the underlying cause of the issue.
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