Outage in Accurx
Accurx not loading
Resolved Minor
April 20, 2026 - Started 1 day ago
- Lasted about 2 hours
Incident Report
We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.
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Latest Updates ( sorted recent to last )
MONITORING
1 day ago - at 04/20/2026 12:26PM
We have successfully deployed a fix and normal service has now been restored.
We are continuing to monitor our systems closely to ensure full stability is maintained.
INVESTIGATING
1 day ago - at 04/20/2026 11:57AM
We are seeing a significant reduction in gateway errors and improvement across the platform.
Services are beginning to stabilise and we are monitoring the situation closely to ensure full restoration.
We will provide a further update within 30 minutes.
INVESTIGATING
1 day ago - at 04/20/2026 11:40AM
We are aware that some users are currently unable to access Accurx Web and the Toolbar.
Currently, there are no workarounds available to access these systems.
We understand the impact this disruption has on your day and our team is focused on restoring service as quickly as possible.
Due to the nature of the incident, our support channels are experiencing high demand, which may lead to delays in speaking with an member of the team.
We are investigating the matter as a priority and will share an update within 30 minutes.
INVESTIGATING
1 day ago - at 04/20/2026 11:06AM
We've received some reports of a recent issue. We're currently investigating this and will provide an update shortly.
source IsDown
Widespread Accurx outage across multiple sites
Reports started 5 minutes before official outage was reported
Users report a service outage affecting Accurx at multiple locations, displaying 'bad gateway' errors and disrupting group practices.
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