Outage in Accurx
Delayed Scribe Note Generation
Resolved Minor
June 08, 2026 - Started 11 days ago
- Lasted about 6 hours
Incident Report
Summary of Impact: Users may experience delays when attempting to generate notes within Scribe. Note generation requests are experiencing high latency, with most requests taking over 50 seconds and some case instances taking several minutes to complete.
Current Progress: Our engineering team is actively investigating potential triggers causing increased response times. We have reached out to our external cloud service provider regarding slow response times.
Next Update Due: 1 hour
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INVESTIGATING
11 days ago - at 06/08/2026 10:19AM
Summary of Impact: Users may experience delays when attempting to generate notes within Scribe. Note generation requests are experiencing high latency, with most requests taking over 50 seconds and some case instances taking several minutes to complete.
Current Progress: Our engineering team is actively investigating potential triggers causing increased response times. We have reached out to our external cloud service provider regarding slow response times.
Next Update Due: 1 hour
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