Outage in Accurx
2-factor authentication SMS delivery issues
Resolved Minor
June 26, 2026 - Started about 1 month ago
- Lasted about 2 hours
Incident Report
Summary of Impact: Users may experience delays or a complete failure when requesting two-factor authentication (2FA) SMS codes to log into Accurx.
Current Progress: Our team is currently investigating potential triggers within our SMS delivery routing to identify why these codes are not being received.
Next Update: We will provide an update as soon as more information becomes available or the situation changes.
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Latest Updates ( sorted recent to last )
IDENTIFIED
about 1 month ago - at 06/26/2026 01:16PM
Summary of Impact: Users are currently unable to receive two-factor authentication (2FA) SMS messages when attempting to log in to Accurx. This is due to connectivity issues experienced by our primary SMS provider.
Current Progress: To resolve this, we are currently re-routing all 2FA messages through an alternative provider. We expect this re-routing to take effect and restore normal login services by 14:30.
Next Update: 14:30
INVESTIGATING
about 1 month ago - at 06/26/2026 11:39AM
Summary of Impact: Users may experience delays or a complete failure when requesting two-factor authentication (2FA) SMS codes to log into Accurx.
Current Progress: Our team is currently investigating potential triggers within our SMS delivery routing to identify why these codes are not being received.
Next Update: We will provide an update as soon as more information becomes available or the situation changes.
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