Outage in Acquia

We are currently investigating a degradation of service in Acquia Support Systems.

Resolved Minor
May 02, 2023 - Started over 2 years ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating a degradation of service in Acquia Support Systems. Impacted customers will see an error message when trying to file a new ticket with Acquia Support. Acquia customers who are unable to file tickets directly can contact Acquia Support directly via phone https://docs.acquia.com/support/guide/#contacting-acquia-support
Components affected
Acquia Support Systems

Need to monitor Acquia outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/03/2023 12:09AM

All services are operational at this time.

MONITORING over 2 years ago - at 05/02/2023 08:48PM

The cause of the issue impacting the Acquia Support ticketing system has been identified, and a fix has been deployed. Acquia is monitoring the situation and will provide updates as more information becomes available.

INVESTIGATING over 2 years ago - at 05/02/2023 08:34PM

We are currently investigating a degradation of service in Acquia Support Systems. Impacted customers will see an error message when trying to file a new ticket with Acquia Support. Acquia customers who are unable to file tickets directly can contact Acquia Support directly via phone https://docs.acquia.com/support/guide/#contacting-acquia-support

Latest Acquia outages

Acquia Source customers are currently unable to replace existing images on existing pages. - 4 days ago
Acquia is investigating Elevated Access Errors to Acquia Cloud UI Application for Users with IP address Allowlisting feature enabled - 4 days ago
Acquia has detected an interruption in our ability to launch new applications for Cloud Platform Professional - 6 days ago
Acquia has detected an interruption in services for applications in the U.S. East region(s) - 12 days ago
Acquia has detected a temporary service interruption in the Acquia ticketing system - 12 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook