Acquia has detected a temporary service interruption in the Acquia ticketing system

The cause of the interruption of service for Acquia Support Systems resulting in an inability of some customers to file support tickets has been identified, and a fix has been deployed. All Acquia customers should again be able to file Support tickets normally.

We are working to resolve an interruption in services for the Acquia ticketing system at this time. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional updates when services have been fully restored.

We are currently investigating an interruption of service for Acquia Support Systems resulting in an inability of some customers to file Support tickets. Acquia customers who are unable to file a support ticket can reach the Acquia Support team by phone if needed. Regional phone numbers for Acquia Support are available on https://docs.acquia.com/support/guide/#contacting-acquia-support