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Outage in Acquia

Acquia has detected a temporary service interruption

Resolved Minor
January 30, 2024 - Started about 2 years ago - Lasted about 9 hours
Official incident page

Incident Report

Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases. In the interim, please file critical cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation

We will provide additional information as it becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 01/31/2024 01:00AM

All affected applications have been restored. All services are operational at this time.

MONITORING about 2 years ago - at 01/30/2024 06:24PM

Acquia has taken action to address the cause of the issue and we are seeing performance improvements on cloud.acquia.com. We will continue monitoring and will provide updates as they become available.

INVESTIGATING about 2 years ago - at 01/30/2024 04:23PM

Acquia is aware of an issue impacting cloud.acquia.com, resulting in intermittent timeouts. This is causing inconsistency in customers' ability to successfully log into the website. Additionally, customers are encountering difficulties in creating cases. In the interim, please file critical cases by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation

We will provide additional information as it becomes available.

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