Temporary Issue with Creating Support Tickets

The customer-facing issue impacting Service Cloud case creation is effectively mitigated. All affected services have been restored and are operational at this time.

Acquia is continuing to investigate the ongoing issue where some customers are unable to create new Acquia Support tickets. We are still in the process of identifying the root cause and are working diligently to resolve it. We will keep you informed with updates as soon as more information becomes available.

We are actively investigating this issue and are still in the process of identifying the root cause. We will keep you updated as soon as new information becomes available.

Acquia is currently investigating reports of some customers being unable to create new Acquia Support tickets. If you need to get in touch with Support and cannot directly create a new Support ticket, please call the Acquia Support number which is listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support