Outage in Acquia

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved Major
June 05, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Need to monitor Acquia outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Acquia, and never miss an outage again.
Start Free Trial

Outage Details

We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available.
Components affected
Acquia Support Systems
Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 06/05/2025 03:19PM

The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.

MONITORING 1 day ago - at 06/05/2025 02:36PM

Acquia has implemented a solution to resolve the issue that caused the interruption in the Acquia ticketing system which was preventing customers from creating support tickets. Our team is now actively monitoring the service to ensure full functionality is maintained. We will continue to provide updates as more information becomes available.

IDENTIFIED 1 day ago - at 06/05/2025 02:02PM

We are working to resolve an interruption in services for the Acquia ticketing system at this time. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional updates when services have been fully restored.

INVESTIGATING 1 day ago - at 06/05/2025 01:34PM

We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available.

Be the first to know when Acquia and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook