Outage in Acquia

Acquia is experiencing difficulties with customers submitting support tickets.

Resolved Major
June 16, 2025 - Started about 22 hours ago - Lasted about 10 hours
Official incident page

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Outage Details

Acquia is currently experiencing an issue with customers submitting support tickets. If you need to reach Support, please submit a support ticket via this link: https://acquia.my.site.com/s/contactsupport or call the Acquia Support number listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support.
Components affected
Acquia Support Systems
Latest Updates ( sorted recent to last )
RESOLVED about 12 hours ago - at 06/16/2025 11:51AM

This incident has been resolved and Acquia Support systems are available now.

INVESTIGATING about 12 hours ago - at 06/16/2025 11:27AM

Acquia is continuing to investigate the issue and will provide additional updates as soon as they are available. If you need to reach Support, please submit a support ticket via this link: https://acquia.my.site.com/s/contactsupport or call the Acquia Support number listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support.

INVESTIGATING about 17 hours ago - at 06/16/2025 06:25AM

Acquia is continuing to investigate the issue and will provide additional updates as soon as they are available.

INVESTIGATING about 22 hours ago - at 06/16/2025 01:50AM

Acquia is currently experiencing an issue with customers submitting support tickets. If you need to reach Support, please submit a support ticket via this link: https://acquia.my.site.com/s/contactsupport or call the Acquia Support number listed here: https://docs.acquia.com/service-offerings/support/support-users-guide/contacting-acquia-support.

Latest Acquia outages

Acquia has detected a temporary service interruption in Acquia ID - 5 days ago
Acquia has detected a temporary service interruption in the Acquia ticketing system - 11 days ago
Acquia has detected partial interruption in Acquia Cloud Interface services - 14 days ago
Acquia CDP Unscheduled Maintenance: Prod GCP HUB UI Downtime - 27 days ago
Acquia has detected an interruption of service impacting Pipelines jobs for few customers - about 1 month ago

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