Outage in Acquia

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available.
Components affected
Acquia Support Systems

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Latest Updates ( sorted recent to last )
RESOLVED 2 days ago - at 10/20/2025 10:32AM

The Acquia Support Ticket System has returned to normal and is now functioning properly.

INVESTIGATING 2 days ago - at 10/20/2025 08:24AM

We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region, which can be found at https://docs.acquia.com/support/guide/#hours-of-operation
We will provide additional information as it becomes available.

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