Acquired Outage History

Acquired experienced processing issues with their Pay by Bank service that affected the Hosted Payment Page and Pay by Bank components for 15 minutes. The issue was quickly identified and a fix was implemented. This was classified as a minor service disruption.

The Acquired payment service experienced delayed processing for 5.5 hours due to significantly elevated transaction volumes (6-8× normal levels) that caused increased latency across the Hosted Payment Page and REST API. The team resolved the issue by deploying infrastructure capacity upgrades in two phases, scaling CPU and memory resources to handle the elevated traffic. Processing performance returned to expected levels after the first phase of upgrades was completed, with continued monitoring to ensure stability.

The Acquired service experienced delayed payment processing affecting the Banking API (Faster Payments), REST API, and Pay by Bank components for 3.1 hours. The team identified the root cause and implemented a fix, followed by monitoring to ensure stability. The incident was fully resolved after confirming no further issues occurred.