Outage in Actionstep

General Widespread Issues

Resolved Major
September 20, 2023 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

-500 Internal Server error accessing matter documents -Unable to open documents using the plug-in -Accounting health check out of balance
Components affected
Actionstep USA (West) Actionstep USA (East) Actionstep Australia
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/20/2023 10:48PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 09/20/2023 10:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED over 1 year ago - at 09/20/2023 09:55PM

-500 Internal Server error accessing matter documents
-Unable to open documents using the plug-in
-Accounting health check out of balance

Latest Actionstep outages

Issue Identified – <> - 4 days ago
AP-Southeast-2 - Auckland Region Internet Outage - 28 days ago
UK - Server Outage (eu-west-1) - about 2 months ago
Issue Identified – <> - about 2 months ago
Performance issue on eu-west-1.actionstep - 2 months ago

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