Outage in Actionstep

General Widespread Issues

Resolved Major
September 20, 2023 - Started about 2 years ago - Lasted about 1 hour
Official incident page

Incident Report

-500 Internal Server error accessing matter documents -Unable to open documents using the plug-in -Accounting health check out of balance
Components affected
Actionstep USA (West) Actionstep USA (East) Actionstep Australia

Need to monitor Actionstep outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 09/20/2023 10:48PM

This incident has been resolved.

IDENTIFIED about 2 years ago - at 09/20/2023 10:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 years ago - at 09/20/2023 09:55PM

-500 Internal Server error accessing matter documents
-Unable to open documents using the plug-in
-Accounting health check out of balance

Latest Actionstep outages

eu-west-1 server unable to log in - about 2 hours ago
Microsoft Outage Impacting All Actionstep Servers — Oct 29 2025 - 8 days ago
Website Maintenance – actionstep.com - 16 days ago
AWS Outage Impacting Us-East-1 - 20 October 2025 - 17 days ago
Service Interruption – AWS Outage Impacting Support Systems - 20 October 2025 - 17 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook