Outage in Actionstep

General Widespread Issues

Resolved Major
September 20, 2023 - Started almost 2 years ago - Lasted about 1 hour
Official incident page

Need to monitor Actionstep outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Actionstep, and never miss an outage again.
Start Free Trial

Outage Details

-500 Internal Server error accessing matter documents -Unable to open documents using the plug-in -Accounting health check out of balance
Components affected
Actionstep USA (West) Actionstep USA (East) Actionstep Australia
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 09/20/2023 10:48PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 09/20/2023 10:13PM

We are continuing to work on a fix for this issue.

IDENTIFIED almost 2 years ago - at 09/20/2023 09:55PM

-500 Internal Server error accessing matter documents
-Unable to open documents using the plug-in
-Accounting health check out of balance

Latest Actionstep outages

Matter/Folder Duplication upon creation - all regions - 12 days ago
Issue Identified – ap-southeast-2 - 18 days ago
Issue Identified – <> - 27 days ago
AP-Southeast-2 - Auckland Region Internet Outage - about 2 months ago
UK - Server Outage (eu-west-1) - 2 months ago

Be the First to Know When Vendors Go Down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4400 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook