UK - Server Outage (eu-west-1)

We are communicating to provide further information on the outage that affected the Actionstep platform on 24/04/2025 and confirm that the issue is now resolved.

This outage started at 1:40 PM and prevented user access to the system—some customers who managed to log in experienced error messages and periods of instability and slowness.

It is important to confirm that no data was lost, and the issue only concerns platform performance.

Our team investigated the issue as the sole priority and released an urgent fix at 3:10 PM, restoring platform access and bringing system performance back to normal.

The Actionstep team appreciates this outage's impact on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again.

Regards,
Actionstep Support Team

We wanted to provide an update on the outage affecting the Actionstep platform, which was communicated earlier.

Our team has identified the root cause of the problem and is preparing a fix to be released that will return the system to normal operations. We will provide more information once we have a release time and further information as required.

Regards,
Actionstep Support Team

Our team have identified an issue with Actionstep that is resulting in system crashing out.
Specifically, these performance issues are affecting the system in UK - Server Outage (eu-west-1) RDS 100003

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team