Partial Outage - (US-West-2) - Bad Gateway Error Encountered in Actionstep Navigation – November 11, 2025

We are communicating to provide further information on the outage that affected the Actionstep system on 11/11/2025 and confirm that the issue is now resolved.

This outage started at 8:30 am EST and prevented user access to the system. Some customers who managed to log in experienced error messages and periods of instability and slowness.

It is important to confirm that no data was lost, and the issue is related to platform performance only.

Our team investigated the issue as the sole priority and released an urgent fix at 11:20 am EST, which restored platform access and brought system performance back to normal levels.

The Actionstep team appreciates the impact that this outage may have had on your business, and we want to reiterate our commitment to improving the experience of all customers who use the platform.

We have identified the root cause of the issue and implemented steps to prevent it from occurring again in the future.

Regards,
Actionstep Support Team

Our team has identified an issue with a Bad Gateway error when logging into Actionstep

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team

Our team is aware of a performance issue Bad Gateway error, when navigating through the Actionstep system.

Specifically, these performance issues are affecting US-West-2

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team