Issue Identified – <>

We are communicating to provide further details regarding the performance issues that impacted the UK Server (eu-west-1) platform on 09/06/2025, and to confirm that the issue has now been fully resolved.

The disruption lasted approximately three and a half hours, during which users experienced intermittent instability and degraded system performance.

We want to reassure you that no data was lost during this incident; the issue was limited solely to platform performance.

Our engineering team treated this as their highest priority and worked throughout the day to identify and resolve the problem. A critical fix was deployed at 12:32 PM, which successfully restored the platform to normal performance levels.

We understand the disruption this may have caused and sincerely apologise for the inconvenience. At Actionstep, we are committed to continually improving the platform and the experience of all our users.

A thorough review of the incident is underway to identify the root cause and implement measures to prevent recurrence. We will also be compiling a detailed report of our findings, which we will share once completed.

Thank you for your patience and continued support.

The Actionstep Team
Regards,
Actionstep Support Team

Our team continues to work on the issue affecting the UK Server (eu-west-1), and we’re pleased to share that our engineers believe they have identified the underlying problem.

We are currently in the process of ramping up our infrastructure to handle the anticipated volume of incoming requests. This is a critical step to ensure stability and performance once traffic resumes.

As soon as this process is complete, we will begin allowing traffic through and will provide a further update here.

We understand how disruptive this has been and sincerely thank you for your continued patience. In the meantime, if you require assistance, please reach out by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team

Our team continues to investigate the issue affecting the UK Server (eu-west-1). We are actively working through all possible causes and remain fully committed to restoring full service as soon as possible.

We understand the ongoing impact this may have and truly appreciate your patience as we work toward a resolution. Further updates will be shared as new information becomes available.

If you need assistance in the meantime, please don’t hesitate to contact us via a support ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team

Our team is still actively working to resolve the issue affecting the UK Server (eu-west-1). While we don’t have a resolution just yet, please know that this remains our highest priority, and we are dedicating all necessary resources to bring services back online as quickly as possible.

We understand how disruptive this is and sincerely thank you for your continued patience. We will provide another update as soon as we have further information to share.

As always, if you require support in the meantime, please reach out by submitting a ticket at https://support.actionstep.com.

Regards,
Actionstep Support Team

We wanted to provide an update regarding the ongoing issue affecting the UK Server (eu-west-1). Our engineering team is continuing to investigate the root cause of the outage and is actively working on a resolution with the highest priority.

We understand the impact this may be having on your operations and sincerely appreciate your patience. Please be assured that restoring full service remains our top priority, and we will continue to keep you informed of any significant developments or progress.

In the meantime, if you need immediate assistance or have questions, please don’t hesitate to submit a ticket at https://support.actionstep.com, and our support team will be happy to help.

Our team has identified an issue with the UK Server (eu-west-1) that is resulting in an outage.

Our team is investigating this as a priority and will work to restore the system to normal operations urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by reach out to us by way of ticket submission at https://support.actionstep.com if you require assistance.


Regards,
Actionstep Support Team

We are writing to inform that our team is aware of an outage affecting the UK - Server Outage (eu-west-1) system that began on 09/06/2025 at 9:10am

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team