Issue Identified – ap-southeast-2

We are writing to provide additional information regarding the outage that affected the Actionstep Practice Management platform on June 19, 2025 (NZ). We are pleased to confirm that the issue has now been resolved.

The outage began at 10 AM NZST and temporarily prevented users from accessing the system.

We want to assure you that no data was lost; the issue was solely related to access to the platform.

Our team prioritized this issue and released an urgent fix at 10:40 AM, which restored platform access and returned system performance to normal levels.

The Actionstep team understands the impact this outage may have had on your business, and we want to reaffirm our commitment to enhancing the experience for all customers who use the platform.

A post-mortem update will be published in the coming week with further details.

Regards,
Actionstep Support Team

We would like to provide an update on the outage affecting the Actionstep Practice Management system that we communicated earlier.

Our team has identified the root cause of the problem and has released a fix. We are observing improvements in the system and will continue to monitor its performance while providing further updates.

Regards,
Actionstep Support Team

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We wanted to provide an update on the outage affecting the Actionstep Practice Management system, which was communicated earlier.

Our team has identified the root cause of the problem and is preparing a fix to be released that will return the system to normal operations. We will provide more information once we have a release time and further information as required.

Regards,
Actionstep Support Team

We are continuing to investigate this issue.

We are writing to inform that our team is aware of an outage affecting the Actionstep Practice Management system that began on 19/06/2025 at 10AM NZ time.

Our team is investigating this as the top priority and will work to restore the system to full functionality urgently.

We will communicate with you regularly regarding the progress of this work to ensure you are back online as soon as possible.

In the meantime, our support team is available by way of ticket submission to https://support.actionstep.com if you require assistance.

Regards,
Actionstep Support Team