Outage in Ada

Token Vault Outage

Resolved Major
October 03, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Issue: values stored in the token vault are not accessible. Who it affects: Answers and Processes using sensitive tokens from the token vault are not able to access the value stored. These processes will fail if the token is essential.
Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 10/03/2024 11:35PM

This incident has been resolved.

MONITORING 5 months ago - at 10/03/2024 11:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 10/03/2024 10:35PM

We are continuing to work on a fix for this issue.

IDENTIFIED 5 months ago - at 10/03/2024 10:06PM

The issue has been identified and a fix is being implemented. We have further identified that this issue only impacts answers/processes that have been updated since since 11am ET.

INVESTIGATING 5 months ago - at 10/03/2024 10:04PM

We are continuing to investigate this issue.

INVESTIGATING 5 months ago - at 10/03/2024 09:29PM

Issue: values stored in the token vault are not accessible.
Who it affects: Answers and Processes using sensitive tokens from the token vault are not able to access the value stored. These processes will fail if the token is essential.

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