Outage in Ada
Investigating issues with Ada Dashboard - Page Loading Errors
Resolved MajorIncident Report
Summary AI Generated
Ada Dashboard experienced a major outage lasting approximately 2.5 hours on July 10, 2026, during which pages failed to load — particularly the Testing and Conversation View pages. The issue was traced to a third-party vendor and affected Dashboard users only, with end-user chatbot interactions remaining unaffected throughout. A fix was implemented and the incident was fully resolved by 3:12 PM ET.
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
Components affected
Ada DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 07/10/2026 07:12PM
This incident has been resolved.
MONITORING
23 days ago - at 07/10/2026 05:57PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
23 days ago - at 07/10/2026 05:37PM
We are continuing to work on a fix for this issue.
IDENTIFIED
23 days ago - at 07/10/2026 05:11PM
We are continuing to work on a fix for this issue.
IDENTIFIED
23 days ago - at 07/10/2026 04:50PM
Our team has identified an apparent root cause (a third party vendor) and our team is currently implementing a fix for the issue with the Ada Dashboard. Thank you for your patience as we work on a resolution.
Apologies for this inconvenience. We will continue to keep you up to date every 30 minutes.
INVESTIGATING
23 days ago - at 07/10/2026 04:46PM
Some customers are experiencing issues with the Ada Dashboard. This is affecting Ada Dashboard users only in the form of pages being unable to load, especially the Testing and Conversation View Page.. Chatters interacting with your bot are unaffected.
We’re aware of the issue and our team is actively working on getting everything back to normal. We're sorry for the inconvenience this causes.
We will continue to share status updates every 30 minutes.
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