Outage in Ada
Delayed AI Agent message delivery
Resolved MinorIncident Report
Summary AI Generated
Ada experienced a 2-hour incident where AI Agent message delivery was delayed or failed entirely for some customers, causing end users to wait extended periods for replies or receive none at all. Live agent handoffs remained unaffected throughout. The issue was identified, a fix was implemented, and the incident was resolved.
We are investigating delayed delivery of AI Agent messages affecting some customers. End users may experience a long pause before receiving a reply, and in some cases may not receive a reply at all. Live agent handoffs are not affected and continue to work normally. Our engineering team is engaged and we will provide a further update within 30 minutes.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 08/21/2026 03:09PM
This incident has been resolved.
MONITORING
2 days ago - at 08/21/2026 02:39PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 08/21/2026 02:07PM
We are continuing to work on a fix for this issue.
IDENTIFIED
2 days ago - at 08/21/2026 01:38PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 08/21/2026 01:11PM
We are investigating delayed delivery of AI Agent messages affecting some customers. End users may experience a long pause before receiving a reply, and in some cases may not receive a reply at all. Live agent handoffs are not affected and continue to work normally. Our engineering team is engaged and we will provide a further update within 30 minutes.
Latest Ada outages
Increase in handoff rate during Playbook execution - 12 days ago
Agent dashboards are unable to load. - about 1 month ago
Ada Dashboard fails to load intermittently - about 1 month ago
MCP server authentication is currently failing due to an outage in WorkOS - about 1 month ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
