Outage in Ada
Conversation View Delays
Resolved MinorIncident Report
Summary AI Generated
Ada's Dashboard experienced a 1.2-hour incident where conversations were delayed in appearing in the Conversation View. The cause was identified and a fix was implemented, after which conversations began populating normally, though with up to a 10-minute lag during the rollout. The incident was fully resolved with conversation timing returning to normal.
We are currently investigating reports of delays to conversations appearing in the conversation view. Users may not see conversations appearing immediately in the conversation view at this time. An update will be provided in the next 30 min.
Components affected
Ada DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 08/24/2026 04:23PM
This incident has been resolved. Timing for conversations appearing in the conversations view has returned to normal. Thank you for your patience.
MONITORING
19 days ago - at 08/24/2026 04:08PM
A fix has been implemented and we are seeing conversations beginning to appear normally in the conversations view. Conversations may take up to 10 minutes to appear while the fix is running. We will continue to monitor the fix, and provide an update in the next 30 min.
IDENTIFIED
19 days ago - at 08/24/2026 03:40PM
We have identified the cause of delayed conversations in the conversations view. The team is currently reviewing solutions, and we will be providing another update within the next 30 minutes.
INVESTIGATING
19 days ago - at 08/24/2026 03:12PM
We are currently investigating reports of delays to conversations appearing in the conversation view. Users may not see conversations appearing immediately in the conversation view at this time. An update will be provided in the next 30 min.
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