Outage in Ada
Elevated latency for Conversations and Analytics (US2)
Resolved MinorIncident Report
Summary AI Generated
Ada's US2 region experienced elevated latency for 12 minutes, affecting the dashboard's Conversation View, transcripts, conversation search, and analytics dashboards. Query performance degraded, causing slow load times across these endpoints. The issue was resolved once query performance returned to normal baseline levels, with all affected endpoints responding at expected speeds.
We are investigating elevated latency affecting the Ada dashboard in the US2 region. Customers may experience slow loading of Conversation View, conversation transcripts, conversation search, and analytics dashboards.
Components affected
Ada DashboardTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
18 days ago - at 08/25/2026 08:35PM
Query performance in US2 has returned to normal baseline levels and all affected endpoints. Conversation View, transcripts, conversation search, and analytics dashboards are responding at expected speeds.
INVESTIGATING
18 days ago - at 08/25/2026 08:24PM
We are investigating elevated latency affecting the Ada dashboard in the US2 region. Customers may experience slow loading of Conversation View, conversation transcripts, conversation search, and analytics dashboards.
Latest Ada outages
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Conversation View Delays - 19 days ago
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