Outage in Adaptavist
ScriptRunner for Confluence installations unable to authenticate with Confluence Cloud APIs
Resolved MajorIncident Report
Summary AI Generated
ScriptRunner for Confluence Cloud experienced a major outage lasting approximately 5 hours due to authentication failures with Atlassian Cloud APIs, preventing affected users from using the application. Adaptavist worked with Atlassian to identify the root cause and deployed a fix at approximately 13:19 UTC, which required up to an hour to propagate across all affected installations. The incident was fully resolved by 14:29 UTC, with ongoing investigation into root causes to prevent recurrence.
Some ScriptRunner for Confluence clients are seeing errors when trying to use the application. This is due to authentication errors with Atlassian Cloud APIs. We are working with Atlassian to understand the underlying cause of the issue, and will provide an update when we know more.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 10/27/2026 02:29PM
We are confident that the issues experienced by Confluence Cloud tenants today and yesterday are now resolved. We are continuing to work with Atlassian to understand the root causes of this issue so that we can better avoid it in the future.
MONITORING
4 days ago - at 10/27/2026 01:55PM
We are confident that the fix deployed at about 13:19 UTC is mitigating the issue. It will take up to an hour after the deployment for all affected installations of ScriptRunner for Confluence to start working again. We will provide more information at that time and confirm that the incident is resolved.
IDENTIFIED
4 days ago - at 10/27/2026 01:27PM
We have rolled out a potential fix for alleviating the errors experienced in ScriptRunner for Confluence Cloud. We will provide more information here when we are confident that the problem is resolved.
INVESTIGATING
4 days ago - at 10/27/2026 12:10PM
We have made some progress in identifying the underlying issue causing problematic application behaviour for ScriptRunner for Confluence Cloud. We are working on some potential fixes in collaboration with Atlassian, and will update here when we have more information.
INVESTIGATING
4 days ago - at 10/27/2026 10:39AM
We are still working with Atlassian to investigate the problems with ScriptRunner for Confluence. We will provide more information here when it is available.
INVESTIGATING
4 days ago - at 10/27/2026 09:31AM
Some ScriptRunner for Confluence clients are seeing errors when trying to use the application. This is due to authentication errors with Atlassian Cloud APIs. We are working with Atlassian to understand the underlying cause of the issue, and will provide an update when we know more.
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