Outage in Addigy

Issue Identified with macOS Monterey Updating Devices to macOS Ventura 13.1

Resolved Minor
December 19, 2022 - Started almost 3 years ago - Lasted 28 days
Official incident page

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Outage Details

We have identified a potential issue in macOS Monterey that will allow devices to upgrade to macOS Ventura 13.1 as a minor update via MDM-deployed System Updates even if OS updates restrictions to block the upgrade are in place. Further details are explained in this article (https://support.addigy.com/hc/en-us/articles/12288656119187). We will provide further updates and information as they become available from the investigation.
Components affected
Addigy MDM Service
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 01/16/2023 04:45PM

Apple has confirmed this bug and created a fix for this issue in macOS 12.6.3.

As a result, after 12.6.3, devices will no longer update to macOS 13 (Ventura), when initiating a update for macOS 12 (Monterey). This fix will be released by Apple with the release of macOS 12.6.3.

Please contact Apple Support for additional information, if you need the apple feedback number, please contact us for this information.

IDENTIFIED almost 3 years ago - at 12/19/2022 06:24PM

We have identified a potential issue in macOS Monterey that will allow devices to upgrade to macOS Ventura 13.1 as a minor update via MDM-deployed System Updates even if OS updates restrictions to block the upgrade are in place.

Further details are explained in this article (https://support.addigy.com/hc/en-us/articles/12288656119187).

We will provide further updates and information as they become available from the investigation.

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