Outage in Addigy

Delayed Enrollment Processing

Resolved Minor
May 26, 2023 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

A small subset of customers can experience a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen. We have applied a fix for a subset of devices that may be stuck on the Device Management screen during an Automated Device Enrollment. The fix should be completely rolled out within the next 60 minutes. Please contact support@addigy.com if you need additional assistance on this issue.
Components affected
Addigy MDM Service
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 05/26/2023 07:33PM

This incident has been resolved.

IDENTIFIED almost 2 years ago - at 05/26/2023 05:41PM

A small subset of customers can experience a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen.

We have applied a fix for a subset of devices that may be stuck on the Device Management screen during an Automated Device Enrollment. The fix should be completely rolled out within the next 60 minutes. Please contact support@addigy.com if you need additional assistance on this issue.

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