Outage in Addigy

Delayed Enrollment Processing

Resolved Minor
June 27, 2023 - Started over 2 years ago - Lasted about 12 hours
Official incident page

Incident Report

A subset of devices are experiencing a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen as their is a current delay in reporting of installation status. We have identified this issue and have applied a fix for devices that may be stuck on the Device Management screen during an Automated Device Enrollment. This may take some time to rectify itself on devices. Please contact support@addigy.com if you need additional or immediate assistance on this issue.
Components affected
Addigy MDM Service

Need to monitor Addigy outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 06/28/2023 12:21AM

This incident has been resolved.

IDENTIFIED over 2 years ago - at 06/27/2023 12:14PM

A subset of devices are experiencing a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen as their is a current delay in reporting of installation status.

We have identified this issue and have applied a fix for devices that may be stuck on the Device Management screen during an Automated Device Enrollment. This may take some time to rectify itself on devices. Please contact support@addigy.com if you need additional or immediate assistance on this issue.

Latest Addigy outages

Issues with Device Filtering and Device Searching - about 1 month ago
Trouble logging into Addigy Platform - about 2 months ago
Elevated Latency on Addigy Cloud Interface - 2 months ago
ThreatDown Maintenance enabling Web Protection on all Policies (MB-EngineHostApp-NCEP) - 5 months ago
Error when assigning MDM Profiles - 8 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook