Outage in Addigy
Delayed Enrollment Processing
Resolved Minor
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Outage Details
A subset of devices are experiencing a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen as their is a current delay in reporting of installation status.
We have identified this issue and have applied a fix for devices that may be stuck on the Device Management screen during an Automated Device Enrollment. This may take some time to rectify itself on devices. Please contact support@addigy.com if you need additional or immediate assistance on this issue.
Components affected
Addigy MDM ServiceLatest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 06/28/2023 12:21AM
This incident has been resolved.
IDENTIFIED
almost 2 years ago - at 06/27/2023 12:14PM
A subset of devices are experiencing a delayed enrollment process when using Automated Device Enrollment. Specifically on devices using Automated Device Enrollment with Await Device Configured and Priority Deployment Software with values of 0.1 - 0.9 may hang on the enrollment screen as their is a current delay in reporting of installation status.
We have identified this issue and have applied a fix for devices that may be stuck on the Device Management screen during an Automated Device Enrollment. This may take some time to rectify itself on devices. Please contact support@addigy.com if you need additional or immediate assistance on this issue.
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