Outage in Addigy

Automated Device Enrollment - New device enrollments stuck for some organizations

Resolved Minor
October 25, 2023 - Started about 1 year ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.
Components affected
Addigy MDM Service
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/26/2023 01:38AM

Numerous tests have been preformed post fix deployment on multiple organizations and ADE enrollments are all successful.

MONITORING about 1 year ago - at 10/25/2023 09:11PM

A fix has been implemented and is being verified.

IDENTIFIED about 1 year ago - at 10/25/2023 08:50PM

A root cause around the ADE logic and different device types has been identified, and is being tested and verified now.

INVESTIGATING about 1 year ago - at 10/25/2023 06:09PM

We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.

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