Outage in Addigy
Automated Device Enrollment - New device enrollments stuck for some organizations
Resolved MinorIncident Report
We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 10/26/2023 01:38AM
Numerous tests have been preformed post fix deployment on multiple organizations and ADE enrollments are all successful.
MONITORING
over 2 years ago - at 10/25/2023 09:11PM
A fix has been implemented and is being verified.
IDENTIFIED
over 2 years ago - at 10/25/2023 08:50PM
A root cause around the ADE logic and different device types has been identified, and is being tested and verified now.
INVESTIGATING
over 2 years ago - at 10/25/2023 06:09PM
We are currently looking into reports that new device enrollments via Automated Device Enrollment fail and hang on MDM install. We have not been able to replicate this in-house on multiple ADE setups with and without new Terms and Conditions from Apple accepted. We are working with impacted customers to get device side logs from failed devices and looking at backend logging to pin point the root cause.
Latest Addigy outages
Trouble logging in - about 18 hours ago
Issues with Device Filtering and Device Searching - 4 months ago
Trouble logging into Addigy Platform - 5 months ago
Elevated Latency on Addigy Cloud Interface - 5 months ago
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