Outage in Addigy

Elevated Timeout Errors with Automated Device Enrollment

Resolved Major
July 19, 2024 - Started 6 months ago - Lasted 3 days
Official incident page

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Outage Details

We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.
Components affected
Addigy MDM Service
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/22/2024 09:06PM

A fix has been implemented, and the incident has been resolved.

MONITORING 6 months ago - at 07/19/2024 10:44PM

We are seeing certain organizations intermittently fail to perform Automated Device Enrollment scans for new devices.
We have notified Apple, and are monitoring Apple's Status Page, and waiting for additional data to confirm root cause.

If you are impacted, please contact support@addigy.com for a workaround.

INVESTIGATING 6 months ago - at 07/19/2024 07:11PM

We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.

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