Outage in Addigy

Elevated Timeout Errors with Automated Device Enrollment

Resolved Major

July 19, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

Incident Report

We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.

Components affected

Addigy MDM Service

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/22/2024 09:06PM

A fix has been implemented, and the incident has been resolved.

MONITORING over 1 year ago - at 07/19/2024 10:44PM

We are seeing certain organizations intermittently fail to perform Automated Device Enrollment scans for new devices.
We have notified Apple, and are monitoring Apple's Status Page, and waiting for additional data to confirm root cause.

If you are impacted, please contact support@addigy.com for a workaround.

INVESTIGATING over 1 year ago - at 07/19/2024 07:11PM

We are currently investigating elevated errors with Automated Device Enrollment and receiving a timeout from https://mdmenrollment.apple.com. We will provide further updates as they become available.

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