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Outage in AdvancedMD

Login Errors for Users with 2FA

Resolved Major
April 18, 2025 - Started 12 months ago - Lasted about 3 hours
Official incident page

Incident Report

We are actively investigating an issue where users with two-factor authentication (2FA) are experiencing login errors. Our technical teams are engaged and working to resolve the issue. Incident Managers will update the Status Page as more information becomes available.
Components affected
AdvancedMD Electronic Health Records (EHR) AdvancedMD Practice Management (PM)

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 04/18/2025 03:44PM

This incident has been resolved. We recommend that impacted users close their browsers before re-attempting to log in.

MONITORING 12 months ago - at 04/18/2025 03:26PM

A fix has been implemented, and we are monitoring the results. We recommend that impacted users close their browsers before re-attempting to log in.

INVESTIGATING 12 months ago - at 04/18/2025 02:38PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 04/18/2025 01:19PM

We are actively investigating an issue where users with two-factor authentication (2FA) are experiencing login errors. Our technical teams are engaged and working to resolve the issue. Incident Managers will update the Status Page as more information becomes available.

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