Outage in AdvancedMD

Claims appearing as "Pending" for an extended period

Resolved Minor
May 21, 2025 - Started 27 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware that some claims are currently appearing as “Pending” for an extended period. Our technical teams are engaged and actively working to resolve the issue. Please note that no action is required on your part at this time. All submitted claims are in our system and will continue processing as soon as the issue is resolved. We appreciate your patience and understanding, and we will provide updates as more information becomes available.
Components affected
AdvancedMD Practice Management (PM)
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 05/21/2025 01:19AM

This incident has been resolved.

MONITORING 27 days ago - at 05/21/2025 12:19AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 27 days ago - at 05/21/2025 12:07AM

We are aware that some claims are currently appearing as “Pending” for an extended period. Our technical teams are engaged and actively working to resolve the issue.
Please note that no action is required on your part at this time. All submitted claims are in our system and will continue processing as soon as the issue is resolved.
We appreciate your patience and understanding, and we will provide updates as more information becomes available.

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