Outage in AdvancedMD
Updox Outage: Users are unable to access AdvancedMDFax
Resolved MajorIncident Report
Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available.
Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
Components affected
AdvancedMD FaxTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/31/2025 02:11AM
This incident has been resolved.
MONITORING
11 months ago - at 05/30/2025 07:42PM
Updox has identified that the recent intermittent outages were caused by faulty hardware. To permanently resolve the issue, Updox will be performing a hardware upgrade today, May 30, 2025, between 8:00 PM and 10:00 PM MDT.
During this maintenance window, AdvancedMD Fax services will be temporarily unavailable.
We appreciate your understanding as we work with our partners to restore full service and ensure long-term reliability.
MONITORING
11 months ago - at 05/29/2025 02:25PM
Updox has implemented a fix for the recent service disruption, and AdvancedMD Fax is now fully operational. Updox is in the process of replacing the network hardware responsible for this week’s outages. AdvancedMD will continue to monitor the situation and provide updates as they become available.
INVESTIGATING
11 months ago - at 05/29/2025 01:42PM
Our third-party partner, Updox, is currently experiencing an outage that impacts our clients’ ability to use AdvancedMD Fax. Our incident managers will continue to monitor the situation and provide updates as they become available.
Users can subscribe to incident updates on Updox’s status page at https://partnerstatus.updox.com/.
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