Outage in Aeries
Reports of latency, version mismatch, and trouble printing reports for some customers
Resolved MinorIncident Report
Summary AI Generated
Aeries experienced a 16-hour incident on AWS CA where customers encountered latency, version mismatches, and printing failures in reporting services. An initial fix was attempted but proved insufficient, requiring engineering changes and a scheduled deployment to fully resolve the performance issues. The incident was resolved following the release deployment on July 23, 2026.
We are currently investigating this issue.
Components affected
Aeries AWS CATrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 07/23/2026 08:11AM
This incident has been resolved.
MONITORING
12 days ago - at 07/23/2026 01:16AM
A release has been scheduled for deployment to address the performance issues with reporting services.
IDENTIFIED
12 days ago - at 07/22/2026 09:57PM
The changes are still being tested. They are currently scheduled to be released and deployed tonight.
IDENTIFIED
12 days ago - at 07/22/2026 08:01PM
We are reverting the status to "Identified" as it has been determined that the issue requires engineering changes to fully resolve. Our operations team is monitoring reporting capacity until a fix is released and deployed.
MONITORING
12 days ago - at 07/22/2026 04:28PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 days ago - at 07/22/2026 04:17PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
12 days ago - at 07/22/2026 04:14PM
We are currently investigating this issue.
Latest Aeries outages
Reports of latency, version mismatch, and trouble printing reports for some customers - 2 months ago
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