Outage in Affirm

Checkouts inappropriately assigned to default financing programs

Resolved Minor
January 14, 2023 - Started almost 2 years ago - Lasted about 12 hours
Official incident page

IsDown continuously monitors the Affirm status page and multiple sources to provide up-to-date information. Check back with us for the latest Affirm uptime status.

Outage Details

Checkouts for merchants with customized financing programs are being assigned to default terms and default promotional messaging inappropriately. Checkout and promotional messaging are still functional but not meeting the specifications dictated by external configurations. We are actively investigating the root cause and will update regularly.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 01/14/2023 12:52PM

A fix was implemented and this incident has been resolved.

IDENTIFIED almost 2 years ago - at 01/14/2023 03:14AM

The issue has been identified and a fix is being implemented.

INVESTIGATING almost 2 years ago - at 01/14/2023 02:28AM

We are continuing to investigate this issue. The team believes they have identified the cause and are actively working on confirming the root cause.

INVESTIGATING almost 2 years ago - at 01/14/2023 12:45AM

Checkouts for merchants with customized financing programs are being assigned to default terms and default promotional messaging inappropriately.

Checkout and promotional messaging are still functional but not meeting the specifications dictated by external configurations.

We are actively investigating the root cause and will update regularly.

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