Outage in Affirm

Merchant Portal Sign-in Degradation

Resolved Minor
October 15, 2025 - Started 14 days ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.
Components affected
Affirm Merchant Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 10/15/2025 06:37PM

Our team has deployed a fix and have seen the errors subside. All services are now functioning as expected and both URL's are working:
- https://www.affirm.com/dashboard/signin/
- https://www.affirm.ca/dashboard/signin/

INVESTIGATING 14 days ago - at 10/15/2025 02:29PM

Merchants attempting to hit the following URLs are receiving an error due to an issue with the trailing slash:
- https://www.affirm.com/dashboard/signin/
- https://www.affirm.ca/dashboard/signin/

While our team works on mitigating this issue, in order to hit the dashboard sign-in page, hit the following Sign-in URLs:
- https://www.affirm.com/dashboard/signin
- https://www.affirm.ca/dashboard/signin

INVESTIGATING 14 days ago - at 10/15/2025 02:08PM

We are continuing to investigate this issue.

INVESTIGATING 14 days ago - at 10/15/2025 02:08PM

We are currently experiencing elevated level of errors that are affecting the Merchant Portal Dashboard, and we are investigating the issue. We will provide additional updates as we know more.

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