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Outage in Affirm

Elevated latency across our services

Resolved Minor
May 07, 2026 - Started 6 days ago - Lasted 1 day
Official incident page

Incident Report

Summary AI Generated

Affirm experienced elevated latency across all services for 27.2 hours, causing timeouts and errors due to an issue with their cloud service provider. The incident was traced to the cloud provider, with Affirm's latency and performance stabilizing partway through while awaiting full provider resolution. The incident was resolved once the cloud service provider confirmed full restoration of operations.

We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.
Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 05/09/2026 03:20AM

Our cloud service provider has confirmed operations are fully restored and we are seeing continued healthy observability on our end. Incident resolved.

MONITORING 5 days ago - at 05/08/2026 09:55PM

Our cloud service provider has notified us that full resolution will require some time to finalize. As Affirm's latency and performance have remained stable throughout the day, we will update on Affirm's status when we receive an all-clear signal from the service provider or we see a regression in service health.

MONITORING 5 days ago - at 05/08/2026 07:31PM

We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

MONITORING 5 days ago - at 05/08/2026 06:48PM

We are maintaining a monitoring posture on this incident as we await a statement of permanent resolution from our cloud cloud service provider. Affirm latency and performance remain stable.

MONITORING 5 days ago - at 05/08/2026 05:31PM

Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

MONITORING 5 days ago - at 05/08/2026 04:39PM

We continue to receive positive signal from our cloud service provider. Affirm latency and performance remain stable. We are awaiting full confirmation from our cloud service provider before declaring the incident resolved.

MONITORING 5 days ago - at 05/08/2026 03:30PM

Affirm Latency and overall performance remain stable. We are still awaiting full confirmation from our cloud service provider before declaring the incident resolved.

MONITORING 5 days ago - at 05/08/2026 01:38PM

Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

MONITORING 5 days ago - at 05/08/2026 12:41PM

Latency and overall performance remain stable. We are continuing to monitor while our cloud service provider fully resolves the issue.

MONITORING 5 days ago - at 05/08/2026 11:11AM

Latency and overall performance remain stabilized. We are continuing to monitor while our cloud service provider fully resolves the issue.

MONITORING 5 days ago - at 05/08/2026 09:59AM

We are experiencing an increase in errors and latency. We are continuing to monitor while we await final confirmation of resolution from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 08:50AM

Latency and overall performance remain stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 08:00AM

Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 07:03AM

Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 05:23AM

Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 04:09AM

Latency has continued to improve across our services and overall performance has stabilized. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 03:26AM

We experienced a slight increase in errors and latency, which has since subsided. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

MONITORING 5 days ago - at 05/08/2026 02:43AM

We are seeing improved latency across our services and response times are trending back toward normal. We are continuing to monitor while we await final resolution confirmation from our cloud service provider.

IDENTIFIED 5 days ago - at 05/08/2026 02:19AM

We continue to experience elevated latency across our services, with sporadic increases in error rates throughout the duration of this incident. Our cloud service provider is actively working toward a full resolution.

IDENTIFIED 6 days ago - at 05/08/2026 01:31AM

We continue to experience elevated latency across our services, though error rates remain decreased. Our cloud service provider is actively working toward a full resolution.

IDENTIFIED 6 days ago - at 05/08/2026 12:58AM

We continue to experience elevated latency across our services. Error rates have decreased, though response times remain slower than normal. This is due to an issue with our cloud service provider, who is actively working toward a full resolution.

IDENTIFIED 6 days ago - at 05/08/2026 12:30AM

We are currently experiencing elevated latency to our services. This has been traced to an issue with our cloud service provider, and our team is actively working toward resolution.

INVESTIGATING 6 days ago - at 05/08/2026 12:12AM

We are currently experiencing elevated latency across our services leading to timeouts and errors. We are actively investigating the issue.

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