Outage in AI-Media

EEGCloud services outage

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted about 8 hours
Official incident page

Incident Report

We are experiencing an issue impacting EEGCloud.tv and EEGCloud services. We are currently investigating.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/20/2025 04:51PM

Our Services were fully restored around 6:00 AM EST following this morning's AWS outage. All Lexi instances should now be operating normally. We will continue to monitor the situation throughout the day to ensure stability. If you continue to experience any problems, please contact support.

MONITORING 4 months ago - at 10/20/2025 09:31AM

We are seeing improvements to EEG Services resume.

If you had previous scheduled instances, please try turning on Lexi manual as service resumes normal service.

We have identified this issue to have been due to Amazon AWS issues: https://health.aws.amazon.com/health/status

Thank you for your patience with this issue.

INVESTIGATING 4 months ago - at 10/20/2025 08:23AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 10/20/2025 08:23AM

We are experiencing an issue impacting EEGCloud.tv and EEGCloud services. We are currently investigating.

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