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Outage in AI-Media

Cancelled Subscription Notifications

Resolved Minor
July 24, 2025 - Started 9 months ago - Lasted less than a minute
Official incident page

Incident Report

We want to sincerely apologize for any confusion caused by recent emails you may have received, indicating the cancellation or expiration of your subscription. These messages were triggered in error by a recent administrative adjustment to our billing system. The emails may have included details such as: - A cancellation date of 24-Jul-2025 - Number of unpaid invoices - Amount due Please rest assured: these notifications can be safely disregarded. They do not reflect the actual status of any subscriptions, and there is no impact on product access or usage. All active subscriptions remain fully functional, and this incident is resolved. We apologize for the undue concern this may have caused, and thank you for your understanding.

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RESOLVED 9 months ago - at 07/24/2025 05:07PM

We want to sincerely apologize for any confusion caused by recent emails you may have received, indicating the cancellation or expiration of your subscription.

These messages were triggered in error by a recent administrative adjustment to our billing system. The emails may have included details such as:

- A cancellation date of 24-Jul-2025

- Number of unpaid invoices

- Amount due

Please rest assured: these notifications can be safely disregarded. They do not reflect the actual status of any subscriptions, and there is no impact on product access or usage.

All active subscriptions remain fully functional, and this incident is resolved.

We apologize for the undue concern this may have caused, and thank you for your understanding.

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