Outage in Airbase

Issue with user login

Resolved Minor
April 20, 2021 - Started about 4 years ago - Lasted about 5 hours
Official incident page

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Outage Details

We are experiencing issues with user login due to an issue with our authentication service provider. We are closely monitoring the status. This will not impact payments and transactions. Users who are already logged in will be able to continue using the dashboard.
Latest Updates ( sorted recent to last )
RESOLVED about 4 years ago - at 04/20/2021 09:57PM

Our authentication provider has reported service as restored. All customer login is now fully restored. We will continue to monitor the status.

MONITORING about 4 years ago - at 04/20/2021 08:40PM

Our authentication provider still reports degraded performance. While customers have reported being able to login successfully, we continue to monitor it closely.

IDENTIFIED about 4 years ago - at 04/20/2021 05:00PM

We are closely monitoring the status with our authentication provider and we will provide you with further updates as we have them.

IDENTIFIED about 4 years ago - at 04/20/2021 04:59PM

We are experiencing issues with user login due to an issue with our authentication service provider. We are closely monitoring the status.
This will not impact payments and transactions. Users who are already logged in will be able to continue using the dashboard.

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