Outage in Aircall

API Call Transfers Failing

Resolved Major
November 07, 2023 - Started 9 months ago - Lasted about 10 hours
Official incident page

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Outage Details

We have identified an issue where call transfer API requests do not ring the agent's Aircall app. Our Engineering team has identified the issue and a fix is being implemented.
Components affected
Aircall Public API
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 11/08/2023 08:37AM

This incident has been resolved.

MONITORING 9 months ago - at 11/08/2023 07:59AM

We are monitoring results after the fix has been applied.

IDENTIFIED 9 months ago - at 11/07/2023 10:58PM

We have identified an issue where call transfer API requests do not ring the agent's Aircall app. Our Engineering team has identified the issue and a fix is being implemented.

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