Outage in Aircall
Issue with multiple symptoms on the Aircall app
Resolved Minor
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Outage Details
Components affected
Aircall AppsLatest Updates ( sorted recent to last )
This incident has been resolved
The system is now in a stable operating state. We continue to monitor the situation.
We are investigating an issue with the Aircall app presenting the following symptoms:
- Agents are unable to place callers on hold or mute.
- Agents are unable to transfer calls.
- Mandatory call tagging is not appearing.
- The keypad is not displaying.
- The Aircall app is not displaying in-call action options.
We have identified the issue and are already working on a fix.
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