Delay in Messages Being Received, Outbound Messages Not Shown as Sent or Delivered

The issue affecting message visibility in the Aircall Workspace desktop and mobile apps has been fully resolved. Outbound messages are now correctly displayed as sent and delivered, and inbound messages are appearing without delay.

Thank you for your patience and understanding while we worked to restore full functionality.

Our monitoring processes are still observing latency. We continue to pursue a permanent fix and we will provide an update as soon as possible.

A fix has been implemented for the issue affecting message visibility in the Aircall Workspace desktop and mobile apps. Outbound messages should now appear as sent and delivered, and inbound message delays should be resolved.

We are currently monitoring the platform to ensure stability and will provide a final update once we confirm full resolution.

We have identified the cause of the issue affecting message visibility in the Aircall Workspace desktop and mobile apps. While outbound messages are being successfully delivered, they are not appearing as sent or delivered in the app. Inbound messages may also be delayed in displaying.

Our engineering team is working on a fix to restore accurate message status updates within the apps. We will provide further updates as progress is made.

We are currently investigating an issue affecting messaging in the Aircall Workspace desktop and mobile apps. Inbound messages are delayed, and outbound messages are not appearing as sent or delivered within the apps, even though they are successfully reaching recipients.

Our team is actively working to identify the root cause and will share updates as soon as more information becomes available. We appreciate your patience and understanding.