Outage in Aircall
SMS - Issue with special characters on French Numbers
Resolved MinorIncident Report
We are investigating an issue with the format of some special characters received by SMS on Aircall French numbers.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 05/16/2025 02:31PM
We can confirm that this situation has been resolved. We appreciate your patience and understanding while we worked to restore normal functionality.
MONITORING
11 months ago - at 05/16/2025 02:16PM
A fix has been implemented, and we are observing positive test results. We continue to monitor the system.
IDENTIFIED
11 months ago - at 05/16/2025 01:56PM
The issue has been identified as related to changes made by one of the French carriers. We are working together with the carrier to address it, and we will be delivering further updates as soon as a solution is defined.
INVESTIGATING
11 months ago - at 05/16/2025 12:28PM
We are investigating an issue with the format of some special characters received by SMS on Aircall French numbers.
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