Outage in Aircall
Delay updating User status
Resolved MinorIncident Report
We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 10/31/2025 09:19AM
System performance has remained stable during monitoring.
We appreciate your patience and understanding while we worked to restore normal functionality.
If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.
MONITORING
3 months ago - at 10/31/2025 09:10AM
We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.
IDENTIFIED
3 months ago - at 10/31/2025 08:58AM
The issue has been identified, and we're actively working on the mitigation.
INVESTIGATING
3 months ago - at 10/31/2025 08:50AM
We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.
Latest Aircall outages
Issue with Spain telco providers - 10 days ago
Issues with Login - 13 days ago
Authentication issue, showing something went wrong - 17 days ago
Calls dropping and quality issues - about 1 month ago
Public API returning 500 error - about 2 months ago
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