Outage in Aircall

Delay updating User status

Resolved Minor
October 31, 2025 - Started 1 day ago - Lasted 32 minutes
Official incident page

Incident Report

We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/31/2025 09:19AM

System performance has remained stable during monitoring.

We appreciate your patience and understanding while we worked to restore normal functionality.

If you continue to experience any issues, don’t hesitate to reach out to our Support team for further assistance.

MONITORING 1 day ago - at 10/31/2025 09:10AM

We can observe signs of recovery. We continue to monitor the situation, and we will provide further information as soon as further developments are made.

IDENTIFIED 1 day ago - at 10/31/2025 08:58AM

The issue has been identified, and we're actively working on the mitigation.

INVESTIGATING 1 day ago - at 10/31/2025 08:50AM

We are investigating delays in processing changes to user status. Customers may see the correct status in the App, but the backend is processing the change with a delay.

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