Outage in Aircall
Duplicate Inbound Call Attempts - UK Carrier
Resolved MinorIncident Report
Summary AI Generated
A recurring inbound call connectivity issue with a UK carrier caused sporadic call retries on Aircall UK numbers, resulting in some customers experiencing duplicate inbound call attempts. The incident affected inbound calls and lasted approximately 6 hours before improvements were observed and a fix was confirmed. Aircall worked with the carrier partner to resolve the issue, which was fully resolved on July 2, 2026.
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
Components affected
Aircall Inbound callsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 07/02/2026 03:38PM
This incident has been resolved.
IDENTIFIED
17 days ago - at 07/02/2026 01:10PM
We are continuing to work on a fix for this issue.
IDENTIFIED
17 days ago - at 07/02/2026 01:05PM
We are seeing improvements but are waiting for our carrier partner to confirm that the fix is permanent.
INVESTIGATING
17 days ago - at 07/02/2026 09:27AM
We are seeing a recurrence of the inbound call connectivity issue with a UK Carrier that was previously reported and resolved. This is again causing sporadic retries on calls to Aircall UK numbers, and some customers may experience duplicate inbound call attempts.
We have re-engaged with the carrier and are working to confirm the root cause and prevent further recurrence. We will share updates as soon as we have more information.
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