Investigating an issue with the Mobile Wallet Passes component

Our engineers are continuing to monitor a fix deployed last night that looks to have greatly reduced the impact of the issue. In addition to monitoring, we are evaluating long-term solutions to mitigate additional problems in the future.

Our engineering team is tenaciously investigating the root cause of this issue and working on fully restoring our Wallet APIs. Intermittent errors may occur until this issue is fully resolved, which includes errors when creating new templates, passes, and adaptive links. Existing passes should be accessible. All other Airship services are working as intended.

If you have any questions or concerns, please contact our Technical Support team at https://support.airship.com.

Our Engineering team continues to troubleshoot this issue. Customers may continue to see intermittent errors until it is fully resolved, which includes errors when attempting to create new templates, passes, and adaptive links. Existing passes should be accessible normally. All other Airship services are functioning as intended.

If you have questions or concerns, please contact Airship Technical Support at https://support.airship.com.

Our Engineering team continues to troubleshoot the issue. Customers may continue to see intermittent errors until it is fully resolved.

If you have questions or concerns, please contact Airship Technical Support at https://support.airship.com.

We are continuing to investigate an issue that is resulting in a high number of 5xx errors when using our Wallet APIs. The previous deployed fix did not resolve the issue and we continue to work towards a solution.

Customers may also see errors when attempting to load Wallet projects and Wallet templates in the Airship Dashboard.
All other Airship systems are functioning as expected.

We will update this status page as soon as we have more information. If you have questions or concerns please contact Airship

Our engineers have implemented a fix and are currently monitoring the results.

If you have questions or concerns please contact Airship Technical Support at support.airship.com

We are currently investigating an issue that is resulting in a high number of 5xx errors when using our Wallet APIs.

Customers may also see errors when attempting to load Wallet projects and Wallet templates in the Airship Dashboard.

All other Airship systems are functioning as expected.

We will update this status page as soon as we have more information. If you have questions or concerns please contact Airship Technical Support at support.airship.com

Since 8:32 AM Pacific time, we are investigating an issue involving the Mobile Wallet Passes component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.