Outage in Airship

Investigating an issue with the APIs component

Resolved Minor

July 14, 2022 - Started almost 4 years ago - Lasted 40 minutes
Official incident page

Incident Report

Since 1:00 PM Pacific time, we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

Components affected

Airship APIs

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Latest Updates ( sorted recent to last )

MONITORING almost 4 years ago - at 07/14/2022 08:32PM

5xx error levels for channel registration, listing, and lookup APIs have reduced, we will continue to monitor the system.
Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

INVESTIGATING almost 4 years ago - at 07/14/2022 08:10PM

Since 12:24 PM PDT, we are currently investigating an issue that is resulting in elevated 5xx error levels for channel registration, listing, and lookup APIs. Devices with our SDK should retry automatically and it is safe to retry directly using our APIs as well.

Our engineering team is working to identify and resolve this point.

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

INVESTIGATING almost 4 years ago - at 07/14/2022 08:00PM

Since 1:00 PM Pacific time, we are investigating an issue involving the APIs component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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