Outage in Airship

Investigating an issue with the Email Messaging component

Resolved Minor
November 18, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Since 4:13 AM Pacific time, we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship Email Messaging
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/18/2022 01:33PM

This incident has been resolved.

MONITORING about 2 years ago - at 11/18/2022 01:03PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 11/18/2022 12:54PM

Our engineering team has identified the source of the issue and is providing a fix.

INVESTIGATING about 2 years ago - at 11/18/2022 12:27PM

Since 2022-11-17 13:28:29 UTC, we have been encountering an issue impacting open and clicks tracking for the Email Messaging component.
Our engineering team is working to resolve the issue.

We will update our status page with more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING about 2 years ago - at 11/18/2022 12:13PM

Since 4:13 AM Pacific time, we are investigating an issue involving the Email Messaging component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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