Outage in Airship

Investigating an issue with the Targeting & Personalization component

Resolved Minor
February 07, 2023 - Started almost 2 years ago - Lasted 41 minutes
Official incident page

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Outage Details

Since 7:05 AM Pacific time, we are investigating an issue involving the Targeting & Personalization component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information. Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.
Components affected
Airship Targeting & Personalization
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 02/07/2023 03:40PM

Our Engineering team has now deployed a fix, the issue is now resolved.

Please, feel free to contact Airship Technical Support at https://support.airship.com, if you have any questions or concerns.

IDENTIFIED almost 2 years ago - at 02/07/2023 03:28PM

Since Tuesday 07/02, 3:00am GMT, we have been experiencing an issue with the dropdown list in segments.
The custom event properties and Tag groups selectors have been impacted.
Our engineering team identified the source and is currently working on a fix.

We will update our status page as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

INVESTIGATING almost 2 years ago - at 02/07/2023 03:05PM

Since 7:05 AM Pacific time, we are investigating an issue involving the Targeting & Personalization component. Our engineering team is working to resolve the issue. We will update our status page with additional affected components (if necessary) as soon as we have more information.

Please feel free to contact Airship Technical Support at https://support.airship.com if you have any questions or concerns.

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